Listen First.
Ruth Palmer Ruth Palmer

Listen First.

The fastest way to understand your customers isn't a survey or a spreadsheet. It's sitting with a few of them and letting them tell you their story. Here's why, and how to do it.

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Why 97 Investors Said No to My Spreadsheet
Ruth Palmer Ruth Palmer

Why 97 Investors Said No to My Spreadsheet

I stood in that lounge with a glass of wine, my friend’s question hanging in the air: “Why do you keep going?” Ninety-seven rejections. My house sold. Sleeping on a friend’s floor. Each VC meeting had followed the same script, polite interest, thorough review of my financial models, then silence.

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